A Family Business Stays The Course Well Into Its Second Generation.
Forest Gaines started his company more than 50 years ago with one truck and one trailer. Today, sons Dennis and Tim oversee a family business with a deep-rooted understanding of the philosophy Forest established: “Do whatever has to be done to satisfy the customer“
The company has grown to include terminals located in the southeast and northeast, convenient to the textile industry and other types of manufacturing who rely on Gaines service.
The home office in Hickory, North Carolina, is designed to accommodate customer service staff, drivers, and garage personnel.
The current coverage area extends from points in Alabama, Georgia, through the Carolinas, into Virginia and north through eastern Pennsylvania, New Jersey, New York metro area, Connecticut, Rhode Island, Massachusetts, and selected points in New Hampshire.
Customer service has been stressed from the time Forest Gaines cranked the engine on his first truck. Today, it’s the company priority.
Provide A Level Of Service That Stands Out And Can Be Remembered
The goal of a service-oriented staff at Gaines is to increase standards of customer service through internal and external programs and communications, leading to a series of measurable results that will position Gaines Motor Lines as a recognized leader for reliable transportation within the industry.
Team members in all departments contribute significantly to our ability to meet customer expectations.
